Frequently asked questions

Is Care Reminder Solutions a medical service?

No. Care Reminder Solutions is a non-medical reminder and check-in service.

We do not provide medical treatment or medical advice.

Can you tell me when to take my medication?

We provide reminders based on the medication schedule and instructions provided by the client, caregiver, pharmacy, or healthcare provider.

We do not determine medication dosages or create medical treatment plans.

Can you change my medication schedule?

No. Any changes to medications, dosages, or schedules must come from the appropriate healthcare professional.

Can you give me my medication?

No. Our service does not administer, dispense, or handle medications.

Can you call my daughter or son if I don't answer?

Yes, with your authorization and according to your established notification plan.

A designated family member or caregiver can be contacted when a scheduled reminder or check-in receives no response.

What happens if I miss a reminder?

The follow-up procedure depends on your plan and the contact instructions established during enrollment.

Can my family member pay for my service?

Yes. A family member or caregiver can arrange and pay for reminder services for a loved one, subject to the client's participation and authorization requirements.

Do I have to be a senior to use the service?

No. Care Reminder Solutions is available to adults of different ages who would benefit from additional reminder support.

Can I use the service if I live alone?

Yes. Our service can be especially helpful for individuals who live independently and would like additional reminder and check-in support.

Can you contact my doctor's office or pharmacy for me?

Our standard reminder service does not provide medical decision-making or medication management. Any additional administrative services should be discussed separately before they are provided.

Is this an emergency service?

No. Care Reminder Solutions is not an emergency response, medical monitoring, or emergency dispatch service.

If you have a medical emergency, call 911 or use your local emergency services.